Customer Service Team Member

3 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱20,550 - ₱22,150
Customer Service Representative Job Description

This role involves delivering exceptional customer experiences through various communication channels.

  • Clients may contact us via phone, email, or chat for assistance with products and services.
Key Responsibilities
  1. We require you to answer inquiries promptly and accurately, ensuring the client's issue is resolved efficiently.
  2. You will be expected to handle multiple tasks simultaneously while maintaining a professional demeanor.
  3. A strong understanding of our offerings is essential to provide detailed information to clients.
  4. You must maintain records of all interactions in our CRM system for future reference.
  5. The ability to adapt to changing situations and think critically is crucial for success in this position.
  6. Your performance will be evaluated based on metrics such as call quality and handle time.
Requirements
  1. You must be at least 18 years old.
  2. A high school diploma or equivalent is required.
  3. Fluency in English and Spanish (spoken and written) is necessary.
  4. Strong verbal and written communication skills are essential for success in this role.
  5. You should have basic computer literacy and typing skills.
  6. Prior experience in customer service or a similar field is advantageous but not mandatory.

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