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Global Communication Assistant

1 week ago

Taguig, National Capital Region, Philippines Welsend Global Services Inc. Full time

At Welsend Global Services Inc., we are committed to delivering exceptional customer experiences that exceed expectations. We are currently seeking a highly skilled Global Communication Assistant to join our team and support our Mandarin-speaking customers.

Job Summary:

This role involves communicating with Mandarin-speaking customers via phone, email, and live chat, providing accurate information about our products and services. You will also be responsible for resolving customer complaints and issues, working collaboratively with our team to ensure seamless customer interactions.

Main Responsibilities:
  • Respond to customer inquiries in Mandarin and English, ensuring prompt and accurate responses.
  • Provide clear and concise information about our offerings, addressing any customer questions or concerns.
  • Solve customer complaints and issues, escalating concerns to senior representatives as needed.
  • Maintain thorough records of customer interactions, including communication logs and issue resolutions.
  • Contribute to ongoing quality improvement initiatives, collaborating with the team to refine our customer service processes.
Required Skills:
  • Proficiency in Mandarin Chinese, with excellent written and spoken skills.
  • Strong communication and problem-solving skills, with the ability to think critically.
  • Experience in customer-facing roles is beneficial but not essential.
  • Ability to work independently and as part of a team, with a focus on delivering high-quality results.
  • Familiarity with basic computer software and applications, with a willingness to learn new systems.