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E-Commerce Text Specialist

1 month ago

Angeles City, Central Luzon, Philippines HYPER FUTURE E-COMMERCE Full time
Job Description

As an E-Commerce Text Specialist at HYPER FUTURE E-COMMERCE, you will play a crucial role in delivering exceptional customer experiences through text-based channels.

Key Responsibilities:
  • Customer Interaction Management: Respond to customer queries via chat, email, or other written communication platforms in a timely and professional manner.
  • Issue Resolution: Effectively resolve customer issues by providing detailed instructions or solutions, ensuring customer satisfaction and loyalty.
  • Interaction Documentation: Accurately document and track customer interactions and feedback to improve processes and enhance the overall customer experience.
  • Collaboration and Escalation: Collaborate with cross-functional teams to resolve complex issues or escalate them when necessary.
  • Product Knowledge: Maintain a high level of product knowledge to address customer concerns effectively and provide accurate information.
Requirements:
  • Excellent Communication Skills: Possess excellent written communication skills to articulate complex ideas clearly and concisely.
  • Problem-Solving Abilities: Demonstrate strong problem-solving abilities to analyze and resolve customer issues efficiently.
  • Attention to Detail: Display attention to detail to ensure accuracy and quality in all customer interactions.
  • Customer Focus: Exhibit a customer-focused attitude to deliver exceptional service and exceed customer expectations.

We are looking for a highly skilled E-Commerce Text Specialist to join our team. If you have a passion for delivering exceptional customer experiences and possess the required skills and qualifications, we encourage you to apply.