Operational Excellence Lead

2 weeks ago


Quezon City, National Capital Region, Philippines Pestproph Pest Management Full time
Operational Excellence Lead at Pestproph Pest Management will drive the development and implementation of policies that enhance service productivity and quality, manage technical specialists, and direct employees on daily tasks. The Operational Excellence Lead will also coordinate workflow between departments and work areas, conduct regular quality inspections, and maintain good business relationships with customers.

Key Responsibilities:
  • Develop, recommend, and implement policies that would increase service productivity and quality, reduce customer complaints, and control that would minimize if not eliminate risk & losses to the business.
  • Manage, train, and monitor technical specialists.
  • Direct and assign employees on the day-to-day tasks as needed to ensure all aspects of quality service delivery.
  • Conduct regular meetings with service team to draw plans, set targets, address issues and concerns, performance review, provide guidance, coaching, and support to service staffs.
  • Manage and make appropriate adjustments to staffing levels.
  • Reinforce customer service standards and ensure all employees are focused on always serving the customer. Assist in administrative duties including maintenance of files, records, and all required documentation.
  • Establish performance goals according to company philosophy for employees' assigned role.
  • Perform personnel management functions that include maintaining discipline and administering performance reviews.
  • Review and make changes to personnel assignments with managers and supervisors to ensure that the best employees are in each position.
  • Coordinate workflow between departments and work areas.
  • Conduct regular quality inspection and customer visits to maintain good business relationship and thus improve customer retention.


  • Quezon City, National Capital Region, Philippines TapTalent Full time

    We're Hiring: Operations Excellence Lead We are looking for a detail-oriented and results-driven Operations Excellence Lead to enhance our operational processes and drive continuous improvement. The ideal candidate will have a strong background in operations management, analytical skills, and a passion for optimizing workflows to achieve business...


  • Quezon City, National Capital Region, Philippines Modernbrands Inc. Full time

    **About Modernbrands Inc.**">We are a dynamic company seeking an Operations Manager to lead our operations team.">Key Responsibilities:">">Oversee the implementation of procedures and policies within the organization.">Establish ways of improving the work environment and ensure efficient business operations.">Formulate strategic plans to reach annual targets...


  • Quezon City, National Capital Region, Philippines Colas USA Full time

    Colas USA Career Opportunity:About the Role:The Operations Excellence Lead will be responsible for ensuring compliance with health, safety, and environmental rules, guaranteeing the quality of project implementation, and controlling the QHSE procedure.Main Responsibilities:Propose project organization, establishing the organization chart and defining key...


  • Quezon City, National Capital Region, Philippines Manulife Financial Full time

    Main Responsibilities:Project / Service DeliveryResponsible for executing the tasks assigned by the project manager which generally entail: Conducting process discovery & walkthrough sessions for operational and/or support processesGathering adequate information and data to support the project objectivesValidating information and data used for developing...


  • Quezon City, National Capital Region, Philippines WNS Global Services, Inc. Full time

    About Us:We are a leading provider of business process management services. Our company offers a range of solutions designed to help businesses improve their operations and increase efficiency.We are seeking an experienced quality assurance professional to join our team. The ideal candidate will have a strong background in quality assurance and process...


  • Makati City, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time

    About the RoleWe are looking for an experienced Operational Excellence Lead to join our team at Optum, a UnitedHealth Group Company. In this role, you will be responsible for leading Black Belt projects that drive business value and improve operational efficiency.You will work closely with cross-functional teams to identify, design, and deploy solutions that...


  • Mandaluyong City, National Capital Region, Philippines Sutherland Full time

    Job Summary:Sutherland is seeking an Operational Excellence Lead to join our team. In this role, you will be responsible for leading process improvement initiatives and developing strategies to enhance operational efficiency and improve service delivery.Your key responsibilities will include:Leading cross-functional teams to identify and implement process...


  • Quezon City, National Capital Region, Philippines TapTalent Full time

    About the OpportunityWe are seeking a Business Excellence Lead to join our team at TapTalent. The successful candidate will have a strong background in operations management and analytical skills, with a proven track record of driving operational excellence and continuous improvement. This role offers a unique opportunity to work with cross-functional teams,...


  • Makati City, National Capital Region, Philippines weSource Management Consultancy Firm Full time

    About the RoleWe are looking for an Operational Excellence Lead to join our team in Makati.This role is responsible for developing and implementing process improvements across the Bank to drive operational excellence.Key Accountabilities:Lead the management of change through continuous improvement of processes and practices.Proactively identify and provide...


  • Quezon City, National Capital Region, Philippines Reed Elsevier Philippines Full time

    We are looking for an experienced Operational Excellence Manager - Technology Lead to join our team. In this role, you will be responsible for driving operational excellence initiatives using applicable tools and methodologies, including automation and Lean Six Sigma.Responsibilities:Partner with senior leaders and business partners for end-to-end process...


  • Makati City, National Capital Region, Philippines Canva Full time

    **Join Canva's Specialist Operations Group**We're on the hunt for like-minded individuals who share our vision for top-tier customer support experience. As part of our Specialist Operations Group, you'll play a vital role in driving operational excellence and improving how we operate.As an Operational Business Partner, you'll work closely with...


  • Quezon City, National Capital Region, Philippines Affinity Express Philippines Inc Full time

    About the RoleAffinity Express Philippines Inc. is seeking an experienced Operational Excellence Manager to lead our operational excellence initiatives.


  • Quezon City, National Capital Region, Philippines goFLUENT Full time

    Job DescriptionAs Global Operations Manager at goFLUENT, you will lead a diverse team of trainers, driving operational excellence and ensuring the highest quality of service delivery. Your passion for people management and operational strategy will be invaluable in this role.


  • Quezon City, National Capital Region, Philippines TaskUs Full time

    At TaskUs, we're dedicated to delivering exceptional customer experiences for our clients. As a Senior Operations Manager, you'll play a critical role in driving business growth and excellence by leading our operations process. Your responsibilities will include developing and implementing best-in-class methods and procedures, overseeing teams of employees,...


  • Quezon City, National Capital Region, Philippines weSource Management Consultancy Firm Full time

    WeSource Management Consultancy Firm is seeking a skilled Operational Excellence Manager to lead our BPO operations.About the JobThe successful candidate will have a proven track record of driving operational efficiency, managing client relationships, and leading high-performing teams.Manage daily operations to ensure productivity and quality across various...


  • Quezon City, National Capital Region, Philippines TaskUs Full time

    About the RoleThis is a senior-level operations management role, reporting directly to the Director of Operations. The successful candidate will be responsible for leading a team of operations managers and coordinators, providing guidance and direction on all aspects of the job.Key responsibilities will include developing and implementing operational...


  • Quezon City, National Capital Region, Philippines TASQ Full time

    About TASQ:TASQ is a leading provider of quality assurance and process improvement services. We are dedicated to helping our clients achieve operational excellence and drive business transformation.


  • Quezon City, National Capital Region, Philippines Digido Full time

    We are looking for a highly skilled Operational Excellence Coordinator to join our Digido team. As an Operational Excellence Coordinator, you will play a key role in improving our customer service quality by implementing effective processes and procedures.Key ResponsibilitiesYou will lead the implementation of operational excellence initiatives to improve...


  • Quezon City, National Capital Region, Philippines JCVA Full time

    We're seeking an Operations Excellence Director to lead our team at JCVA and drive business growth through effective operations strategies.About JCVAJCV & Associates Project Management and Development, Inc. (JCVA) is ISO certified and licensed by the Philippine Contractors Accreditation Board.Job SummaryThis role will be responsible for developing and...


  • Quezon City, National Capital Region, Philippines Neksjob Full time

    Job DescriptionWe are seeking a highly skilled Operational Excellence Leader to join our team at Neksjob. This role is responsible for overseeing the Workforce Management (WFM), AP, and Quality Assurance (QA) functional teams.About the RoleThis leader will be responsible for managing the cost structure and budget, supporting sales efforts, driving...