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Operational Excellence Lead

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Sutherland Full time
Job Summary:
Sutherland is seeking an Operational Excellence Lead to join our team. In this role, you will be responsible for leading process improvement initiatives and developing strategies to enhance operational efficiency and improve service delivery.

Your key responsibilities will include:
  1. Leading cross-functional teams to identify and implement process improvements.
  2. Developing and implementing process documentation, including flowcharts and SOPs.
  3. Collaborating with clients and internal stakeholders to gather and document business requirements.
  4. Generating reports and insights from data analysis to drive decision making.
  5. Managing and overseeing the implementation of process improvements and changes.