Fraud Analyst

2 days ago


Manila, National Capital Region, Philippines Linda Hausermann & Associates Full time
Job Title: Fraud Analyst - Japanese Language Expert

The ideal candidate will possess a strong background in customer service and fraud detection within a call center environment. This role involves identifying and preventing fraudulent activities, analyzing transactions, and ensuring a seamless customer experience.

Key Responsibilities
  • Communicate effectively in Japanese and English to assist customers with inquiries and resolve fraud-related issues.
  • Investigate suspicious transactions and identify fraudulent activities using established processes and tools.
  • Analyze patterns and trends to mitigate potential risks and enhance fraud prevention strategies.
  • Collaborate with internal teams to escalate complex cases and improve fraud detection techniques.

Qualifications & Requirements
  • Proficiency in Japanese (N1/N2 CEFR level or equivalent).
  • Minimum 2 years of call center experience and at least 6 months of fraud analysis experience.
  • Strong analytical and problem-solving skills with the ability to identify suspicious activities.
  • Experience handling financial transactions, e-commerce, or banking-related fraud is a plus.


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