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Operations Leadership Role

1 week ago

Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full time
Job Description

We are looking for a Strategic Operations Manager to oversee the day-to-day operations of our assigned program.

Your primary responsibility will be to create and execute strategic plans that align with our organization's goals and client requirements.

You will work closely with our Operations Supervisors and Operation Head to ensure smooth execution and timely completion of tasks.

Key Skills and Qualifications
  • Minimum 2 years of experience in Operations Management for customer service and financial accounts in a BPO setup.
  • Familiarity with the financial services industry, particularly with US 401ks, rollovers, and IRAs.
  • A college degree and fluency in English with a neutral accent are essential.
  • Strong interest in helping people achieve their financial goals and familiarity with customer service best practices and tools.