Operations Leadership Position

2 days ago

Manila, National Capital Region, Philippines REMITLY PHL OPERATIONS INC Full time

About the Company:

REMITLY PHL OPERATIONS INC helps immigrant communities send over $6 billion a year to their loved ones through its digital money transfer platform. Our vision is to provide trusted financial service products that transform lives globally.

This role has a direct and positive impact on people around the world, making every day's work meaningful. As a Customer Success Team Manager, you will lead teams in Manila and Managua to build high-performing groups that deliver outstanding support to our operations.

The primary focus of this critical leadership position is to create an environment where teams can thrive, grow, and develop. You will oversee daily activities, coach team members, and ensure they understand Remitly cultural values and performance standards.

You Will:

  • Lead High-Performing Teams
  • Develop and Coach Team Members
  • Foster a Culture of Excellence

Key Responsibilities:

Leadership: As a leader, you will:

  • Build strong connections with team members
  • Hold self and others accountable for results
  • Maintain dialogue on work and progress

Culture Development: You will:

  • Ensure team members understand and embody Remitly cultural values
  • Create a cohesive, creative, and fun working environment
  • Mediate interpersonal issues within the team

Talent Development: Your responsibilities include:

  • Developing individual development plans for team members
  • Mentoring on soft skills and performance management
  • Coaching team members on behavior and policy adherence

Requirements:

Qualifications: To be successful in this role, you should have:

  • Mastery of product, process, business economics, and service standards
  • Excellent critical thinking, investigative, and problem-solving skills
  • A business-level understanding of impact
  • Self-awareness, seeking feedback, and adapting personal behavior

Experience: A minimum of three years' experience as a Team Manager or Lead in customer success, customer protection/fraud prevention, or a related field is required.

Working Conditions:

  • Work onsite in Greenfield, Mandaluyong
  • Flexible schedule to accommodate business needs

Benefits:

  • Rice Allowance
  • Transportation Allowance
  • Paid Vacation
  • Medical, Dental & Vision Insurance
  • Accident and Life Insurance
  • Employee Stock Purchase Plan (ESPP)
  • Mental Health & Family Forming Benefits

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