Social Media Engagement Specialist

6 days ago


Taguig, National Capital Region, Philippines HelloConnect Full time

About HelloConnect

HelloConnect is a subsidiary of HelloFresh, established to address customer care challenges. By leveraging our expertise in customer care tailored to HelloFresh, we serve high-growth companies. Located in Manila, Philippines, we offer this service to other companies, enabling them to benefit from our expertise, scale, cost savings, and improved service levels.

HelloFresh is a global leader in delivering meal kits and grocery boxes directly to customers. We are dedicated to providing quality, convenient, and sustainable meal solutions that inspire healthy cooking at home. Our commitment to innovation and customer satisfaction drives our success.

As a Social Media Engagement Specialist, you will manage talent-facing social media channels and create engaging content that highlights our company culture. You will develop blog posts, videos, and other multimedia assets to enhance our employer branding efforts. In this role, you will track engagement metrics and use data-driven insights to optimize our content strategy.

You will collaborate closely with Employer Brand, Talent Marketing, and Talent Acquisition teams to ensure a consistent and impactful presence across social platforms, building connections with both prospective and current employees.

Key Responsibilities
  • Social Media Channel Management: Manage and oversee talent-facing social media channels, ensuring content aligns with the company's voice and values.
  • Content Creation: Create and schedule high-quality, engaging blog posts, videos, and multimedia content that showcases company culture.
  • Analytics and Reporting: Use analytics tools to measure campaign effectiveness and provide regular reports on content performance.
  • Stakeholder Relationship Management: Demonstrate ability to manage stakeholder relationships across diverse geographies/location and business areas.
  • Content Optimization: Track engagement metrics and optimize strategies to improve audience interaction and reach.
  • Best Practices: Stay updated on social media trends, platform updates, and best practices to enhance content and engagement.
Requirements:
  • Bachelor's Degree in Marketing, Social/Digital Media or a related field.
  • At least five years of experience in social media management or content marketing, preferably with exposure to employer branding or talent marketing.
  • Experience working in multicultural environments; shared services experience is an advantage.
  • Strong writing, editing, and storytelling skills with the ability to tailor content for diverse audiences.
  • Proficiency in social media management tools (e.g., Hootsuite) and analytics platforms (e.g., Google Analytics).
  • Excellent communication skills in English; creative thinking, problem-solving skills, and a passion for fostering community engagement.


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