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Operations Manager

1 week ago

Manila, National Capital Region, Philippines API Delevan, Inc. Full time
About the Role

We are looking for a highly motivated and experienced professional to fill the position of Operations Manager - Customer Experience. This individual will be responsible for managing the day-to-day operations of our customer support team and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Team Management: Oversee the activities of the customer support team and ensure that they are meeting their goals and objectives.
  • Process Optimization: Analyze our processes and procedures and implement changes to improve efficiency and effectiveness.
  • Customer Engagement: Develop and implement strategies to engage with customers and improve their overall experience.
  • Reporting: Prepare and present reports to management on team performance and customer feedback.
Requirements
  • Experience: 5-7 years of experience in customer service or a related field.
  • Skills: Strong leadership and communication skills, ability to analyze data and make informed decisions, and proficiency in Microsoft Office applications.
  • Education: Bachelor's degree in a related field.