Improving Customer Interactions through Data-Driven Strategies

2 days ago

Cainta, Calabarzon, Philippines beBeeCustomerExperience Full time ₱700 - ₱1,300
Job Overview

The Customer Experience Specialist is responsible for analyzing and optimizing customer interactions, ensuring alignment with organizational goals. This role involves evaluating performance data, providing actionable insights, and collaborating with cross-functional teams to improve the overall customer experience.

Key Responsibilities
  1. Evaluate customer service operations and identify areas for improvement.
  2. Develop and implement data-driven strategies to enhance customer satisfaction.
  3. Collaborate with the customer service and sales teams to ensure seamless communication and issue resolution.
  4. Monitor and report on key performance indicators (KPIs) such as first contact resolution, response time, and customer satisfaction.
Required Skills and Qualifications

Strong analytical and problem-solving skills, with a focus on data analysis and interpretation.

Proficiency in Microsoft Office (Excel, Outlook, Word), Salesforce, and business intelligence tools (Power BI preferred).

Excellent communication and interpersonal skills, with the ability to work collaboratively across teams.

Discreet and professional in handling sensitive information.

Able to prioritize and manage multiple tasks independently while maintaining accuracy.

Benefits
  • Competitive hourly rate.
  • Bonus structure based on expertise, industry knowledge, and relevant experience.
What We're Looking For

A highly skilled and motivated individual who can analyze complex customer data and develop actionable insights to drive business growth.

Someone with a strong understanding of customer service operations, business analytics, and project management principles.

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