Technical Operations Specialist

1 week ago

Pasig, National Capital Region, Philippines beBeeSenior Full time ₱3,000,000 - ₱4,000,000

Role Overview

We are seeking an experienced Senior Support Technician to join our team. The successful candidate will be responsible for providing technical support and assistance to customers across Australia.

The ideal candidate will have a strong background in IT, with experience working in a Managed Services environment. They will be proficient in Microsoft Windows Server 2012 R2 and above, as well as AD/GPO/DNS/DHCP. Experience with Exchange On-prem, Hybrid and Office 365 is also highly desirable.

In addition to technical skills, the successful candidate will possess excellent communication and problem-solving skills. They will be able to work effectively in a fast-paced environment, both independently and as part of a team.

Key Responsibilities
  • Assist Level 1 and Level 2 Service Desk technicians progress and resolve tickets.
  • Support servers, desktops and applications within an Microsoft AD and Exchange environment.
  • Delivering the support of Terminal Services, VMware, Hyper-V and Citrix-based cloud infrastructure.
  • Performing a wide variety of Level 1-3 support functions across many technologies.
  • Occasional project team work to deploy solutions for customers.
Requirements
  • At least 5 years of extensive experience doing Senior Support Role.
  • Worked in Managed services, outsourcing or professional services environment is a plus.
  • Calm under pressure.
  • Excellent spoken and written communication skills in English (Mandatory).
Benefits
  • We actively promote equal opportunity and fair treatment for all our employees, irrespective of their position, location or nationality, fostering a positive and inclusive workplace culture.
  • We understand the value you deliver, and we will give you the support to get the job done.
  • We find and retain the best talent in the industry.
  • We encourage transparency as one of the foundations of our culture, creating a healthier, more productive work environment while actively discouraging toxicity.

What We Offer

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The chance to work on challenging projects and make a real impact.

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