Technical Solutions Specialist

3 days ago

Pasig, National Capital Region, Philippines beBeeEngineer Full time $51,379 - $75,119
IT Support Specialist

This role involves providing technical assistance to employees across various locations, ensuring they have access to the necessary resources and support.

The IT Support Specialist will be responsible for troubleshooting computer and application issues, managing IT operations, and contributing to enterprise system improvements.

The working hours of this role will span multiple time zones, requiring flexibility and adaptability.

Key responsibilities include:

  • Providing timely and effective resolution for customers' technical issues
  • Managing the IT ticket queue efficiently
  • Administering employee onboarding and offboarding processes
  • Occasional travel to oversee hardware shipping and receiving
  • Collaborating with the finance team on vendor payment processes
  • Adhering to and enforcing internal policies for patch management and other critical IT procedures
  • Contributing to projects with a global mindset
  • Authoring and maintaining technical documentation and knowledge base articles

Requirements include:

  • Bachelor's degree in a relevant field or 2-3 years of IT engineering experience
  • 3+ years of experience in computer-related technical support
  • Proficiency in end-user operating systems (e.g., macOS, Windows)
  • Basic understanding of networking skills including TCP/IP and routing
  • Familiarity with virtualization technologies such as VMware, Hyper-V, EC2
  • Experience with Single Sign On (SSO) platforms such as Okta
  • Proficiency with productivity and collaboration software including Google Workspace, Microsoft Office 365, and Slack
  • Knowledge and demonstrated use of AI tools to enhance productivity and problem-solving
  • Basic knowledge of cybersecurity principles
  • Experience with scripting and automation for system tasks is a plus
  • Demonstrated ability to manage and prioritize tasks in a fast-paced environment
  • Excellent communication and interpersonal skills, with a focus on building productive working relationships
  • Flexibility to work in time zones outside of local business hours
  • Experience using ticket systems such as Jira Service Management
Tii Elements
  • A Problem Solver: Can independently tackle issues of moderate scope
  • A Continuous Learner: Eager to solicit and act on feedback from peers and senior engineers
  • Customer-Focused: Dedicated to ensuring a positive experience for employees
  • A Team Player: Partners effectively with a global team
  • Detail-Oriented: Has a thorough knowledge of enterprise IT systems

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