Quality Assurance Analyst

2 weeks ago

LapuLapu City, Central Visayas, Philippines The Results Companies Full time

The Results Companies is a global leader in customer experience solutions, and we are seeking a Quality Assurance Analyst to join our team. As a key member of our Newtown site, you will have the opportunity to develop your skills and expertise while ensuring the quality of our customer service.

About the Role

This is an exciting opportunity to join a progressive company and be recognized for your achievements. You will have the chance to develop your skills and expertise while making a real difference in the lives of our customers.

  • Monitor and analyze customer interactions to identify areas for improvement
  • Develop and implement quality assurance processes to ensure exceptional customer service
  • Collaborate with team members to resolve customer issues and improve overall customer satisfaction
  • Provide training and coaching to team members to enhance their skills and knowledge

To succeed in this role, you will need:

  • To be of legal working age
  • At least a high school or senior high school diploma
  • Exceptional analytical and problem-solving skills
  • Ability to type 35 words per minute
  • Basic computer navigation skills
  • Positive attitude, strong work ethic, and ability to thrive in a dynamic environment
  • Contact Center experience is a plus

We offer a range of benefits that will help you grow professionally and personally.

  • Join a dynamic team and contribute to our mission of delivering exceptional customer experiences
  • Enjoy a comprehensive benefits package, including Paid Training, Employee Performance Incentives, Healthcare Benefits, and Paid Time-Offs
  • Value your mental health with our work-life balance initiatives
  • Be part of an inclusive culture and work with a diverse team
  • Make a real difference in the lives of our customers

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