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Customer Service Specialist

1 week ago

Makati City, National Capital Region, Philippines 7373 Events Place and Restaurant Inc. Full time

Job Summary:

We are seeking a highly skilled and compassionate Customer Care Representative to join our team at 7373 Events Place and Restaurant Inc.

Main Responsibilities:

  • To provide exceptional customer service by addressing customer inquiries, resolving issues, and maintaining a positive experience.
  • To stay up-to-date on products and services offered by the company to effectively answer customer questions and resolve issues.
  • To adhere to established guidelines and protocols for handling customer interactions and resolving issues.
  • To manage customer interactions and data within customer relationship management (CRM) systems.
  • To collaborate with sales, marketing, and technical teams to ensure seamless customer service.

Key Skills and Qualifications:

  • Excellent communication and problem-solving skills.
  • A comprehensive understanding of products and services offered by the company.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Proficiency in CRM systems and tools.
  • Strong collaboration and teamwork skills.

Benefits:

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading company in the events and restaurant industry.