Floor Monitoring Specialist

6 days ago


Makati City, National Capital Region, Philippines SuperStaff Full time
Job Description

At SuperStaff, we are seeking a highly skilled Floor Monitoring Specialist to join our team. The ideal candidate will be responsible for monitoring call and text activity, ensuring adherence to operational procedures and supporting the operations management team.

The successful candidate will have excellent multitasking skills, with the ability to prioritize tasks effectively and manage time efficiently. A strong service-oriented attitude is essential, as well as the ability to work collaboratively with cross-functional teams.

We are looking for a detail-oriented individual who can analyze workforce management data, including contact volume, average handling time, non-productive time, and service performance results. The ideal candidate will also have experience with forecasting, capacity planning, and strategic decision-making.

The successful candidate will be responsible for providing high-quality customer service, resolving issues quickly and comprehensively, and maintaining a professional demeanor in all interactions.

We offer a competitive compensation package, including HMO with 1 free dependent, life insurance, 20 PTO credits annually, and VL and SL cash conversion.



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