Platform Configuration Expert

14 hours ago

Mandaue City, Central Visayas, Philippines beBeeImplementation Full time ₱40,000 - ₱60,000
Implementation Specialist

This role involves working closely with clients, understanding their business requirements, configuring the system, and providing training and support to ensure a smooth transition.

The Implementation Specialist is a critical member of the Professional Services team and also provides assistance to the Customer Success Teams.

Responsibilities
  • Collaborate with project managers to create and maintain project schedules, task lists, and timelines.
  • Assist in developing project plans, objectives, deliverables, and resource allocation.
  • Assist implementation projects while partnering closely with our clients' technical sponsors on configuration and testing.
  • Guide clients through the onboarding process, ensuring a clear understanding of system capabilities and functionalities.
  • Complete technical setup of Blaze workflows including integrating their social media accounts, websites, and email providers with Blaze.
  • Adhere to detailed project plan schedules and contribute to weekly status reports to ensure accountability for milestone dates and work quality.
  • Maintain updated and accurate configuration workbook templates and documentation of configuration settings for customers.
  • Proactively identify implementation risks and mitigate them effectively and efficiently.
  • Tailor and facilitate User Acceptance Testing (UAT) specific to customer configuration.
  • Support the customer success plans, by assisting in product and phased rollouts, supporting value-driven conversations with the customer to increase adoption and introducing new product functionality that will deliver results.
Requirements
  • Curious and authentic mindset.
  • Excellent analytical and problem-solving skills.
  • Passionate about client satisfaction.
  • Strong communication and interpersonal skills.
  • Ability to work collaboratively within a team.
Benefits
  • Private Health Insurance
  • Paid Time Off
  • Work From Home
  • Training & Development

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