Configuration Expert

5 hours ago

Tarlac City, Central Luzon, Philippines beBeeSolutions Full time $100,000 - $120,000
Job Overview

The Senior Solutions Specialist is a senior-level position responsible for delivering Dayforce configuration solutions that adhere to best practices. The role involves collaborating with implementation project teams, providing limited customer support, and delivering long-term solutions to fix configuration gaps identified by Dayforce customers post go-live.

This role requires strong analytical skills, excellent communication abilities, and the capacity to work independently. As a Senior Solutions Specialist, you will be responsible for mentoring team members, documenting implementation process gaps, and incorporating best practices to improve implementation quality and minimize rework post go-live.

  • Key Responsibilities:
  • Confirm, gather, understand, and document customer requirements
  • Consult customers on various options to address business requirements by leveraging best practices, considering downstream effects of configuration choices, applying deep understanding of data flow in Dayforce and 3rd-party applications, considering product performance and cloud resources to optimize solutions
  • Write SQL code to identify, troubleshoot, and fix data as well as configuration issues in the customer's Dayforce instance
  • Understand, troubleshoot, and modify XML and XSLT code
  • Project Management: Create and follow a project plan using effort estimation, outline action items, measure progress, make adjustments, and follow the plan through to completion; provide customers with significant and timely updates; prioritize and manage multiple projects for a customer and maintain strong relationships
  • Collaborate with customers, Ceridian contacts, and 3rd-party vendors to conduct thorough testing to deliver a complete and high-quality solution
  • Use negotiation and conflict resolution skills to drive projects to successful resolution
  • Recommend continued product enhancements
  • Support the Solutions Team by providing mentorship and high-quality training materials, providing solution oversight for projects, create, document, and optimize team processes
  • Understand and adhere to internal business processes to champion customer success
  • Demonstrate product expertise/knowledge of the Dayforce application and how various modules interact with and affect each other
  • Collaborate with Product Management, Development, Implementation, and Support teams to identify gaps, implement processes, and tooling initiatives to improve implementation quality

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