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Business Process Analyst

1 week ago

Taguig, National Capital Region, Philippines UnitedHealth Group Full time
Job Overview

At UnitedHealth Group, we're committed to improving health outcomes by connecting people with care, pharmacy benefits, data, and resources. As a Telecommunication Analyst, you'll play a critical role in our mission by analyzing request queues, completing service requests, and facilitating communication between business and IT teams.

Key Responsibilities:
  • Analyze request queue to establish the fulfillment approach
  • Complete service requests in a timely manner using established standards and quality
  • Be curious to support and work in a highly functional team environment
  • Facilitate communication and collaboration between business and IT teams
  • Execute credentialing-related access audits
  • Conduct data trend analysis to provide recommendations resulting in IT process improvements
  • Oftentimes, flexibility in working hours may be required to meet business demands

Required Skills and Qualifications:

  • Undergraduate degree or equivalent experience
  • 2+ years of IT or business experience in a large enterprise environment using Rally or ServiceNow for intake requests
  • 1+ years of experience working on at least one of these contact center telephony platforms: Genesys, CXOne, Avaya, Cisco, MS Teams
  • Experience with MS Teams, MS Excel, SharePoint
  • Experience with large to very large enterprise environments that include multiple site locations
  • Experience with facilitating collaboration across multiple teams
  • Clear, confident, and concise communication skills
  • Ability to address multiple priorities simultaneously

About Us

We believe everyone deserves the opportunity to live their healthiest life. However, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

We're an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.