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WFM Team Lead Capacity Planner

1 month ago

Pasay, National Capital Region, Philippines Gratitude Philippines Full time
Job Title: WFM Team Lead Capacity Planner

We are seeking a highly skilled WFM Team Lead Capacity Planner to join our team at Gratitude Philippines.

Key Responsibilities:

  • Lead a team of WFM professionals in capacity planning and scheduling.
  • Develop and implement effective capacity planning strategies to meet business needs.
  • Collaborate with cross-functional teams to ensure seamless operations.
  • Provide expert-level support in using NICE IEX, CMS Avaya, and Verint.

Requirements:

  • At least 1 year of experience in handling a WFM team.
  • 2 years of experience in capacity planning.
  • Must have experience in using at least 2 out of 3: NICE IEX, CMS Avaya, and Verint.
  • At least 2 years of college education.

Location: MOA

Salary: 50k Php