
Remote Healthcare Operations Manager
6 days ago
A Remote Healthcare Operations Manager plays a vital role in overseeing the day-to-day operations of our virtual medical team to ensure exceptional client satisfaction.
Key responsibilities include:
- Managing a team of healthcare professionals to meet set targets and exceed client expectations as a Virtual Medical Manager
- Collaborating with clients to create task lists for productivity and profitability of their businesses and Client-VA pairs
- Working closely with clients to help grow their businesses using all services offered by Global Medical
- Effective management of client needs and concerns with our services, including mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.
The ideal candidate will possess:
- A degree in a medical or healthcare-related field is preferred
- At least three years of experience in Healthcare/Medical Management/Remote Management (familiar with operational processes)
- Highly proficient in English (both written and oral)
- Ability to perform under pressure and work effectively in a team environment
- A self-starter with a growth mindset, focused, organized, and motivated
- Training and development experience is a plus but not required
- Strong problem-solving skills, able to think outside the box and understand requirements to create solutions if needed
- Efficient in MS Office applications and Google Suite
- Open to working night shifts
System Requirements:
- PRIMARY SYSTEM
- Computer Processor: Intel Core i5-5000 (5th Gen or higher) or AMD Ryzen 5 or higher
- Computer Memory/RAM: 8.00 GB
- Computer Operating System: At least Windows 10/11 64-bit or macOS Ventura
- Headset: Any USB-type headset with noise-cancelling feature
- Camera: Capable of a clear and crisp video output
- BACK-UP SYSTEM
- OPTION 1 (BACKUP SYSTEM):
- Computer Processor: Intel Core i5-5000 (5th Gen or higher) or AMD Ryzen 5 or higher
- Computer Memory/RAM: 8.00 GB
- Computer Operating System: at least Windows 10/11 64-bit or macOS Ventura
- Headset: Any USB-type headset with noise-cancelling feature (Optional)
- OPTION 2 (POWER SUPPLY - UPS):
- Must be capable of powering your work station for at least 3 hours
- Typically a device with 240Wh or higher will be sufficient
- Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
- PRIMARY INTERNET CONNECTION
- DSL / Fiber Connection - Minimum of 8mb/s
- BACK-UP INTERNET CONNECTION
- Minimum of 5mb/s
Benefits:
- Employment Type: Independent Contractor
- Free Training
- Paid Time Offs
- HMO Coverage
- Optical Rewards
- Performance-Based Increase
- Permanent Work From Home
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