High-Performance Operations Expert

2 days ago

Cebu City, Central Visayas, Philippines beBeeSpecialist Full time €60,000 - €72,000
Operational Excellence Specialist

We are seeking an experienced Operational Excellence Specialist to join our Control Room team.

The ideal candidate will have a strong background in technical operations and be able to take ownership of high-level monitoring for the company's operations, ensuring smooth and efficient processes across the business.

  • Take full ownership of operational monitoring, driving process improvements and minimizing disruptions to business operations.
  • Lead the management of escalations and incidents, collaborating with cross-functional teams to diagnose and resolve technical issues.
  • Conduct in-depth technical investigations and design solutions that address complex challenges and improve system performance.
  • Leverage data analysis to identify optimization opportunities and drive operational excellence.
  • Support strategic projects that shape the direction and efficiency of the business, focusing on tool and process development.

Our Control Room team is responsible for managing ongoing escalations and investigations, ensuring seamless communication with partners and management during issue resolution. The successful candidate will play a vital role in conceptualizing new operational flows and guaranteeing the seamless operation of all company products.

The ideal candidate will bring at least 3+ years of experience in similar roles, with a product-oriented mindset and expertise in detecting root causes of incidents. They should feel comfortable investigating complex SQL queries and relational databases, as well as developing strategies to predict, prevent, and address potential technical and operational bottlenecks.

This is a full-time position based in Berlin or SEA region, with a competitive salary and benefits package. If you are a motivated and analytical professional looking to make a tangible impact on a product used by millions daily, we encourage you to apply.

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