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Technical Support Specialist

7 days ago


Tacloban City, Eastern Visayas, Philippines EPX: EPERFORMAX CONTACT CENTERS Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at EPX: EPERFORMAX CONTACT CENTERS.

  1. The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and the ability to work effectively in a fast-paced environment.
  2. As a Technical Support Specialist, you will provide high-level technical support to customers via phone and email, ensuring exceptional customer service and resolving complex issues in a timely manner.
  3. You will also collaborate with other support teams to address customer concerns, provide product demonstrations, and stay updated on industry trends.

Requirements:

  • 2-year undergraduate degree or equivalent experience in call center operations.
  • At least 1-2 years of experience as a Service Desk Technical Support (L2 Support) agent.
  • Strong proficiency in using CRM systems, ticketing software, and other program-specific tools.
  • Ability to work flexible schedules, including weekends and holidays.