Training Program Director

6 days ago


Manila, National Capital Region, Philippines WNS Global Services, Inc. Full time

Responsibilities:

  • Develop and deliver various forms of onboarding, orientation, and skills training for employees
  • Create and/or acquire training procedure manuals, guides, and course materials
  • Conduct coaching and feedback for teams assigned on the floor
  • Evaluate program effectiveness through assessments, surveys, and feedback

Qualifications:

  1. At least 3-5 years of experience as a trainer within a BPO industry environment
  2. Preferred experience in General Insurance, Customer Service/Sales Experience within a BPO industry environment
  3. Must have experience handling an Insurance Account
  4. At least 2 years in college


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