Training Program Director
6 days ago
Responsibilities:
- Develop and deliver various forms of onboarding, orientation, and skills training for employees
- Create and/or acquire training procedure manuals, guides, and course materials
- Conduct coaching and feedback for teams assigned on the floor
- Evaluate program effectiveness through assessments, surveys, and feedback
Qualifications:
- At least 3-5 years of experience as a trainer within a BPO industry environment
- Preferred experience in General Insurance, Customer Service/Sales Experience within a BPO industry environment
- Must have experience handling an Insurance Account
- At least 2 years in college
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