Customer Service Representative with Banking Expertise
3 weeks ago
Neksjob is seeking a highly skilled Customer Service Representative to join our team. As a key member of our banking operations, you will play a critical role in providing exceptional customer experiences and ensuring the smooth operation of our services.
About the RoleWe are looking for a professional who can effectively handle customer inquiries, resolve issues, and provide solutions in a timely manner. Your excellent communication skills, both written and verbal, will enable you to build strong relationships with our customers and ensure their satisfaction.
Key responsibilities include:
- Assisting customers with their banking needs, providing accurate and efficient transaction processing
- Providing top-notch customer service, addressing complaints, and offering alternatives within set time limits
- Collaborating with colleagues to achieve branch goals and objectives
- Managing customer interactions, maintaining records, and processing customer accounts
To be successful in this role, you must possess:
- A minimum of a High School Diploma (or equivalent) or a higher qualification
- Experience in banking or a related field (BPO experience is welcome but not required)
- Excellent communication and interpersonal skills
- A willingness to work on-site
As a valued member of our team, you will enjoy:
- A competitive salary range of $25,000 - $35,000 per annum, commensurate with your experience
- The opportunity to work with a dynamic and growing company like Neksjob
- A chance to develop your skills and advance your career in the banking industry
Neksjob is a leading provider of innovative banking solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.
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