Customer Service Representative with Zendesk CRM Expertise
3 days ago
We are seeking a skilled Customer Service Representative to join our team at Staff Outsourcing Solutions. This is an onsite assignment that requires English speakers or Japanese bilinguals who can work graveyard shifts.
Responsibilities- Manage incoming phone calls and identify customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Prior experience in CSR roles (at least 6 months).
- Japanese bilingual position requires prior experience as CSR-Japanese Bilingual.
- Must have Zendesk CRM experience.
- Excellent verbal and written English communication skills.
- Average typing speed of 45-50 WPM.
- Knowledge of e-Commerce and Retailing is a plus.
- Ability to multitask: answering email inquiries, inbound calls, and outbound calls for callbacks.
- Proficiency in Microsoft Excel files.
- Team player and able to work with less supervision.
- Good problem solver with a positive attitude.
- Well-organized, responsible, and has initiative.
- Competitive compensation package with salary appraisals.
- Equipped with the latest technologies.
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Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full timeJob Description for Customer Service RepresentativeStaff Outsourcing Solutions is seeking a skilled Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, both written and verbal, and have experience working with Zendesk CRM.Key Responsibilities:Manage incoming phone calls and respond to customer...
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Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full timeJob Title: Customer Service Representative with Zendesk ExperienceWe are seeking a highly skilled Customer Service Representative to join our team at Staff Outsourcing Solutions. As a Customer Service Representative, you will be responsible for managing incoming phone calls, identifying and assessing customer needs, and building sustainable relationships...
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