Customer Service Representative with Zendesk CRM Expertise

3 days ago


Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full time

We are seeking a skilled Customer Service Representative to join our team at Staff Outsourcing Solutions. This is an onsite assignment that requires English speakers or Japanese bilinguals who can work graveyard shifts.

Responsibilities
  • Manage incoming phone calls and identify customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
Qualifications
  • Prior experience in CSR roles (at least 6 months).
  • Japanese bilingual position requires prior experience as CSR-Japanese Bilingual.
  • Must have Zendesk CRM experience.
  • Excellent verbal and written English communication skills.
  • Average typing speed of 45-50 WPM.
  • Knowledge of e-Commerce and Retailing is a plus.
  • Ability to multitask: answering email inquiries, inbound calls, and outbound calls for callbacks.
  • Proficiency in Microsoft Excel files.
  • Team player and able to work with less supervision.
  • Good problem solver with a positive attitude.
  • Well-organized, responsible, and has initiative.
Benefits
  • Competitive compensation package with salary appraisals.
  • Equipped with the latest technologies.


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