Customer Service Representative Bilingual

5 days ago


Quezon City, National Capital Region, Philippines Risewave Consulting Inc. Full time

We are looking for a highly motivated and customer-centric Customer Service Representative Bilingual - Quezon City to join our team at Risewave Consulting Inc.

About the Role

This role involves handling patient inquiries, resolving account issues, and processing credit card payments over the phone with a high level of accuracy and professionalism.

You will be working closely with patients, visitors, coworkers, management, and clients to provide exceptional customer service and support.

  • Main Responsibilities:
  • Respond to patient inquiries, requests, and disputes over the phone by clarifying, researching, locating, and providing information.
  • Process patient credit card payments over the phone to resolve outstanding self-pay balances.
  • Use GE and Epic workflow systems and other tools available to resolve patient account issues.
  • Meet and maintain daily productivity standards and quality standards.
  • Perform other related duties and special projects as required.
Requirements

To succeed in this role, you must possess:

  • Excellent Communication Skills: Strong verbal communication skills in both English and Spanish are required.
  • Healthcare Knowledge: Basic knowledge of healthcare claims processing, ICD-9/10, CPT, and HCPC codes is essential.
  • Problem-Solving Skills: Ability to analyze and resolve complex issues on patient accounts.


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