Customer Service Liaison
5 days ago
Inchcape plc is the leading global automotive distributor operating in over 40 markets. We partner with top brands to drive better mobility today and in the future.
Our diverse global team of over 20,000 talented individuals fosters an inclusive and collaborative culture, championing a brilliant experience for customers and partners. We're a dynamic and fast-growing business dedicated to shaping a successful and sustainable future for the industry.
Here, you'll unlock your full potential with career opportunities and learning experiences. You'll work with cutting-edge technology, groundbreaking innovation, and forward-thinking colleagues. If you're highly driven with a can-do attitude and bring out the best in yourself and others, then join us to power new futures.
Job OverviewWe're seeking a Customer Relations Officer to provide high-quality service to our hotel guests. You'll address complaints and go the extra mile to ensure our guests are satisfied.
In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, serving as a primary point of contact for our customers.
Your goal will be to ensure our guests enjoy themselves and plan to return to our facilities.
Key Responsibilities- Review arrival lists to welcome guests warmly
- Attend to special guests (e.g., VIPs) and answer their inquiries professionally
- Help prepare welcome folders with relevant collateral (e.g., room service menus, area descriptions)
- Provide information about amenities, areas, and venues while promoting services
- Anticipate guest needs and build rapport with customers effectively
- Offer assistance with certain tasks (e.g., confirming travel arrangements, taking messages)
- Address customer complaints promptly and professionally
- Record information in the logbook daily
- Ensure compliance with health and quality standards
- Proven experience as a Customer Relations Officer or equivalent role
- Familiarity with hospitality industry standards and best practices
- Proficiency in English; knowledge of additional languages is a plus
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma or BSc/BA in Hospitality Management is preferred
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