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Customer Support Liaison

1 week ago

Davao City, Davao, Philippines Cyberbacker Careers Full time

Job Description:

We are seeking a highly skilled and organized individual to join our team as a Customer Support Liaison at Cyberbacker Careers. This role will be responsible for providing exceptional customer service, ensuring timely and efficient communication with clients, and maintaining accurate records of all interactions.

Responsibilities:

  • Transcription: Accurately transcribe client information, ensuring all details are recorded correctly
  • Preparing paperwork: Organize and prepare necessary documents for clients, ensuring they are complete and accurate
  • Scheduling consultations: Coordinate schedules with clients to ensure seamless communication and timely resolutions
  • Emailing reports: Prepare and send weekly reports to clients, keeping them informed of progress and updates
  • Updating virtual files: Maintain accurate and up-to-date records of client interactions, ensuring easy access to information
  • Ongoing task list: Develop and maintain an ongoing task list to ensure timely completion of tasks and deadlines
  • Administrative tasks: Oversee and complete various administrative tasks as required by the role

Network Requirements:

A reliable 10 Mbps DSL/Fiber Internet connection is mandatory for this role, as it requires secure and fast communication with clients. USB sticks, signal-based connections, and wireless connections are not permitted.