Customer Service Ambassador

2 days ago


Davao City, Davao, Philippines Freelance Full time
Job Description
At Freelance, we are seeking a professional and enthusiastic Customer Service Ambassador to deliver exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

**Key Responsibilities:**

* Respond promptly and professionally to customer inquiries via phone or chat.
* Resolve customer issues, complaints, or concerns with empathy and efficiency.
* Provide accurate information regarding products and services.
* Maintain customer records by updating account information as needed.
* Collaborate with internal teams to address and resolve customer challenges.
* Ensure a high level of customer satisfaction through effective communication and problem-solving.
* Meet performance targets related to response time and resolution rate.

**Qualifications:**

* High school diploma or equivalent (Bachelor's degree preferred).
* Strong communication and interpersonal skills.
* Problem-solving abilities and attention to detail.
* Ability to handle high-pressure situations with professionalism.
* Previous customer service experience is a plus.

As a crucial member of our team, the Customer Service Ambassador will play a vital role in maintaining a positive brand image and fostering long-term customer relationships.

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