Career Advancement Leader
7 days ago
At our organization, we foster a positive and performance-driven culture that empowers team members to build fulfilling careers.
We are committed to delivering exceptional service to our clients and creating an outstanding work environment for our team members. With a strong focus on excellence, we strive to be the best in the Business Process Outsourcing industry.
Key Responsibilities:- Act as the primary point of contact for all team members regarding questions about processes or products.
- Collaborate closely with Training associates to ensure new hires receive comprehensive training.
- Review calls and tickets to guarantee adherence to Service Level Agreements.
- Provide regular updates or end-of-day reports to stakeholders.
- Handle calls and tickets as needed while maintaining excellent service standards for clients or customers.
- Monitor calls and assist with Quality Assurance audits to ensure high-quality results.
- Regularly monitor team attendance and address any issues promptly.
- Keep the leadership team informed about account-related updates and issues.
By joining our team, you will have opportunities to develop your skills and advance your career in a supportive and dynamic environment.
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