Customer Support Specialist I US Healthcare I Can Start ASAP

1 week ago

Pasig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time $40,000 - $80,000 per year

The Customer Support Specialist is responsible for delivering high-quality service to customers by responding to inquiries, resolving issues, and providing product and billing support. This role is critical in ensuring a positive customer experience through clear communication, problem-solving, and follow-through. The ideal candidate is composed, resourceful, and thrives in a fast-paced environment, maintaining professionalism and focus while handling multiple priorities. This position will report to the Customer Support Lead.

Core Responsibilities:


• Respond timely and professionally to customer inquiries via phone and email


• Troubleshoot and resolve billing, claims, and system-related issues while ensuring a high level of customer satisfaction


• Follow up with customers to confirm complete resolution of open issues


• Clearly explain products, services, policies, and procedures to customers


• Accurately document all customer interactions and feedback in the CRM system (HubSpot)


• Escalate complex issues to the appropriate internal teams


• Collaborate with cross-functional teams to improve processes and enhance the overall customer experience


• Monitor recurring customer concerns and provide actionable insights for service or process improvements


• Maintain up-to-date knowledge of products, services, and industry best practice.

Experience and Skills:


• Minimum 2 years of experience in customer-facing or customer support roles


• Experience with HubSpot or similar CRM/ticketing systems preferred


• Excellent verbal and written communication skills


• Strong problem-solving and organizational skills


• Knowledge of the medical industry and familiarity with medical terminology


• Proven ability to manage time effectively and meet deadlines


• Comfortable working independently while also being a collaborative team player

Education and Qualifications:


• High school degree required


• Associate's or bachelor's degree in Healthcare Administration, Business, Communications, or a related field preferre.

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