Performance Enhancement Lead

4 days ago


Pasig, National Capital Region, Philippines TaskUs Full time

About TaskUs: TaskUs is a dynamic company that offers a range of digital services to support the growth of technology companies. Our team of experts delivers high-quality solutions that help clients succeed. With a strong focus on innovation and excellence, we strive to make a positive impact on our clients' businesses.

We believe that our employees are our greatest asset, and we prioritize their well-being and development. That's why we offer competitive salaries, comprehensive benefits packages, and opportunities for professional growth and development.

Job Description: As a Workforce Planner, you will play a key role in ensuring the efficient deployment of staff to meet business needs. This involves coordinating with various stakeholders to gather data for forecasting and calculating program requirements. You will also be responsible for maintaining accurate records of staff availability, preferences, and skills.

Key Responsibilities: Prepare forecasts for voice and non-voice volumes, seat occupancy, and other relevant metrics. Ensure accurate seating plans and input into the online capacity plan tool. Identify areas for improvement and implement changes to optimize staff utilization. Collaborate with operations, clients, and client services to achieve business objectives.



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