Remote Customer Support Specialist

2 days ago

Quezon City, National Capital Region, Philippines beBeeService Full time ₱18,000 - ₱22,000
Customer Service Representative

This role offers the opportunity to work as a remote customer service agent, supporting various initiatives for a diverse portfolio of clients.

MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet clients' needs. As part of our team, you will assist customers with inquiries and provide excellent service.

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established procedures while utilizing available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Qualifications
  • You must be at least 18 years old.
  • A high school diploma or equivalent is required.
  • Prior call center experience is necessary.
  • A work-from-home setup is essential.
  • You should have a strong command of the English language.
  • A typing speed of 20+ WPM is expected.
  • A high-speed internet connection is required.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) is necessary.
  • Familiarity with Windows operating systems is required.
  • Good troubleshooting and follow-up skills are necessary.
  • You must be able to multitask and self-manage effectively.
  • Excellent interpersonal skills are required.
Benefits
  • We offer HMO coverage and dependent coverage.
  • Dental coverage and in-house dental assistance are available.
  • Meal during training, career growth opportunities, and allowances are provided.
  • Performance and loyalty bonuses are offered.
  • Employee shuttle services and company events are available.
Additional Information

This job description provides a general overview of the role and is not an all-inclusive list of duties. The employer reserves the right to revise the description at any time. This is not a contract of employment, and either party may terminate employment at any time.

Equal Opportunity

Mass Markets and its affiliates are equal opportunity employers. All employment decisions are based on merit, qualifications, and business needs. We prohibit discrimination and harassment of any kind.

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