Network Operations Engineer
4 days ago
Hybrid - Makati 3-5 Yrs Exp Diploma Full-time
Job DescriptionEmployee Recognition and RewardsPerformance Bonus, Annual Appraisal, Employee Recognition Program
Government Mandated Benefits13th Month Pay
Insurance Health & WellnessCompany Equipment, Training Subsidy
Professional DevelopmentJob Training, Mentorship Program, Professional Development, Scholarship Program
Maternity & Paternity Leave, Sick Leave, Vacation Leave
DescriptionNetwork Operations Engineer
As part of our continued expansion, we are on the lookout for Network Operations Engineers (IC2-G4) to join our growing network team based in Manila, Philippines. The successful individual will join the global team currently spread across Europe, Asia/Pacific & North America.
This position will have a primary focus on the management, support, and day-to-day operation of the Continent8's (C8) Global IP/MPLS Backbone Infrastructure. The C8 global backbone network spans North America, South America, Europe, and Asia, enabling all of our Cloud, Network, and Security products and services.
As a Network Operations Engineer, you will be responsible for:
- The operation of the C8's highly available Global IP/MPLS Backbone built on Juniper MX Routers and EX switches.
- The management of all IP Transit and Internet Peering routing.
- The network connectivity and routing of customer traffic into C8's DDoS Platform.
- The operations of C8's corporate networks including Cisco Nexus switches, A10 Load Balancers, Cisco and Juniper Legacy Firewalls.
- The operation of managed customer network infrastructure including Cisco ASA Firewalls, Cisco, Juniper, Dell, and HP switches.
- The provisioning and termination of all customer networks services including IP Transit (IPT), MPLS L3VPNs, MPLS L2 Circuits, Cloud Connect (CC) over MPLS L3VPNs/L2 Circuits to 3rd Party Cloud Providers.
- Managing planned and routine maintenance activities.
- Making recommendations and providing technical guidance to solve business problems and improve network availability for customers.
- Providing the escalation point for Level 1 NOC teams in the resolution of customer service incidents and outages.
- Participating in various technology projects on both internal platforms and external customer platforms.
- Providing guidance and work leadership to less-experienced operational & support staff.
- Monitoring of network availability and performance in order to minimize downtime and optimize routing within each of our regions and to/from the internet.
- Creating and maintaining documentation and wikis.
- Creating runbooks in order to improve simple, repetitive tasks and processes to increase velocity and quality of the delivery of customer services.
- Working with our software teams in defining tools to improve automation and enable infrastructure, configuration, and administration scaling at volume.
- Provide day-to-day support of the C8 Global Backbone between 23:00 and 07:30 UTC/GMT.
- Participate in an on-call schedule providing Network Level 2 support out of hours cover.
- 3-5 years' experience of working in a network support position, either operational or deployment and experience with Juniper network infrastructure.
- Extensive knowledge of IP Networking protocols BGP, OSPF, MPLS, VRRP, etc., and hands-on experience managing large international networks.
- Experience of working on a large network with multiple internet peering points using BGP with multiple autonomous systems.
- Experience and practical knowledge of network automation practices using Ansible playbook and Python programming is a bonus.
- Familiarity with Networking Monitoring and Management Tools (Cacti, MRTG, Prometheus, etc.).
- Comfortable working with ambiguous or vaguely defined challenges in finding technical solutions.
- Excellent organizational and communication skills.
- Strong technical and problem-solving skills with the ability to work under pressure.
- Industry recognized certifications such as CCNA/P, JNCIA/P, JNCIE, and DEV-NET are desired.
KMC | Armstrong Corporate Center - Proworking and Virtual Office Space - Makati. Salcedo Village, KMC Armstrong Corporate Center, H.V. Dela Costa, Makati, 1227 Metro Manila, Philippines.
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