Family Care Specialist

1 week ago


Barcelona, Philippines beBeeCare Full time ₱450,000 - ₱600,000
Job Description

We are seeking a dedicated and compassionate Family Care Specialist to join our team. In this role, you will work closely with families and caregivers to empower them to access care and improve their health outcomes.

Your responsibilities will include collecting, reviewing, and tracking documentation from caregivers and families, making outbound calls and responding to inbound inquiries, and ensuring all documents are accurate, complete, and compliant with state and Medicaid/Medicare regulations.

You will also communicate clearly and compassionately with families via phone, text, and email, maintain organized records, and track expiring documents, sending timely reminders.

In addition, you will collaborate with onboarding, credentialing, and family support teams to deliver a smooth experience.

Required Skills and Qualifications
  • Extensive experience in customer service, administrative, or healthcare support roles
  • Proven experience handling high-volume inbound and outbound calls in a fast-paced environment
  • Excellent organizational skills and strong attention to detail when reviewing documents
  • Clear and professional communication skills, both verbal and written
  • Comfortable using CRM systems, shared drives, or document tracking tools
  • Ability to manage multiple tasks, prioritize follow-ups, and meet deadlines
  • A compassionate and patient approach when working with families and caregivers
  • Familiarity with healthcare documentation, HIPAA, or Medicaid is a bonus but not required
  • Bilingual in Spanish (verbal and written) is a strong plus
Benefits
  • Highly competitive compensation and company equity
  • Environment for growth and learning, with opportunities to drive great impact and gain exposure to all functions of the company
  • Propel innovation in healthcare, leading the change against traditional providers with outdated systems
  • Energizing, compassionate team that cares deeply about each other
  • Supporting your wellbeing, with benefits such as stipends, paid time off, and company off-sites
Others

This role would be a fit for you if you have the following:

  • Pride in being the jack-of-all-trades, with a low ego and willingness to learn
  • Down-to-earth interpersonal skills, with the ability to relate and talk to anyone and everyone
  • Force of nature, with extreme ownership and ability to drive critical goals under ambiguity and constraints


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