Clinical Operations Manager

7 days ago

Manila, National Capital Region, Philippines beBeeClinicalOperations Full time ₱900,000 - ₱1,250,000
Role Summary

This clinical operations role ensures delivery of high-quality services to enterprise clients, bridging client expectations with internal clinical standards and operational excellence.

Key Responsibilities:
  1. Client Management & Reporting
  • The primary point of contact for assigned enterprise clients, managing the delivery and quality of monthly reports and insights.
  • Tracking Service Level Agreements and addressing gaps or risks proactively.
  • Attending client-facing meetings, facilitating escalations, and leading regular reviews.
  • Supporting solutioning for special projects.
Clinical Service Oversight
  • Ensuring clinician rosters are filled, services delivered on time across onsite and virtual channels.
  • Managing transitions, escalations, and referrals for high-risk or complex cases.
  • Monitoring clinical quality benchmarks for delivery operations, helpline, care navigation, and counselling teams.
  • Co-developing and localising SOPs for country-specific delivery requirements.
Clinician Management & Quality
  • People management for assigned onsite or regional clinicians (counsellors and psychologists).
  • Monitoring session quality, flagging performance issues, and providing developmental feedback.
  • Conducting orientation and operational onboarding for new clinicians.
  • Aligning clinicians with internal clinical policies, ethics, and SOPs.
Cross-Functional Collaboration & Projects
  • Collaborating with other teams on improvements to service experience and workflows.
  • Contributing to new program planning, pilot rollout, or clinical enhancement projects.
Requirements
  • Master's Degree in Counselling, Clinical Psychology, or related mental health disciplines.
  • Professional registration with a relevant counselling/psychology board.
  • At least 3–5 years of post-graduate clinical experience.
  • Demonstrated experience in clinical operations, client relationship management, or case management.
  • Experience managing clinicians preferably in a B2B, hospital, or EAP setting.
  • Ability to balance clinical quality and client satisfaction.
  • Proficient in creating reports, analysing trends, and translating insights into actionable improvements.
Why You'll Love This Role
  • Global work environment with people from diverse backgrounds.
  • Generous leave policy allowing time off to rest and recharge.
  • Quarterly mental health days to focus on wellbeing.
  • Flexible work arrangements to suit your lifestyle and goals.
  • Work-life balance culture prioritizing personal time and long-term wellness.

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