Mainframe Expert Systems Engineer

2 days ago

Manila, National Capital Region, Philippines beBeeTechnical Full time $80,000 - $120,000
Job Description

The role of a Senior Technical Support Specialist entails the provision of expert technical assistance for applications beyond the development stage, ensuring seamless operation within daily operations.

  • Collaborate closely with cross-functional teams and external partners to troubleshoot and resolve technical issues related to complex systems.
  • Utilize ITIL frameworks to manage and escalate technical support incidents in a timely and efficient manner.

Key Responsibilities:

  • Identify and address critical production issues by leading incident calls and engaging relevant teams to drive root cause analysis.
  • Troubleshoot system components to resolve technical problems in highly regulated environments comprised of ground and cloud applications and services.
  • Analyze proposed application designs to provide feedback on potential gaps or suggest recommendations for optimization.

Required Skills and Qualifications:

  • At least 8 years of experience in a related field.
  • Bachelor's degree preferred or equivalent experience.
  • Hands-on experience with Unix, Linux, Windows, SQL/PLSQL, and distributed systems.
  • Familiarity with Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid) is desired.
  • Experience with scheduling tools (CA AutoSys, Control-M) and relational databases (DB2, Oracle, Snowflake) is beneficial.
  • Monitoring and data tools experience (Splunk, Dynatrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda) and cloud technologies (AWS, Azure, OpenShift, RDS Aurora, Postgres) is preferred.
  • Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss) and messaging queue systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka) are advantageous.
  • Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript) and ETL tools (Informatica Datahub/IDQ, Talend) are useful.

Additional Qualifications:

  • Ability to foster an environment that values honesty and transparency.
  • Staying current with industry developments and seeking opportunities for growth and knowledge sharing.
  • Coaching others and building collaborative teams across the organization.

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