
Technology Assets Coordinator
1 day ago
The Technology Logistics Associate plays a key role in supporting the efficient movement, tracking, and deployment of technology equipment assets for remote agents. This role bridges the gap between IT operations and logistics, ensuring timely delivery and returns of assets with internal procedures.
This associate will be responsible for handling daily chat support, managing at least 15 chats per day, and addressing escalations while prioritizing requests through emails, text messages, and phone calls for recovery and shipments.
- Key Responsibilities:
- Handles daily chat support, managing at least 15 chats per day, and addresses escalations while prioritizing requests through emails, text messages, and phone calls for recovery and shipments.
- Provides ongoing support for Reverse and NA Logistics, and contributes to daily, weekly, and monthly reporting and metrics for Quality and Incident updates.
- Coordinate with remote agents for shipment and retrieval of equipment
- Monitor inventory levels and work with procurement teams to reorder equipment when needed.
- Support IT teams with equipment status updates.
- Maintain accurate records of equipment returns and asset tracking.
- Essential Skills:
- Strong communication, written, and problem-solving skills.
- Proficiency in computer systems, Office 365, and typing.
- Able to multitask in a fast-paced environment.
- Empathy, active listening, and professionalism.
This is an excellent opportunity for individuals who are looking for a challenging and rewarding career in logistics and technology. As a Technology Logistics Associate, you will have the opportunity to work with a team of professionals who are passionate about delivering exceptional results.
Others:This role requires a strong understanding of logistics and technology concepts, as well as excellent communication and problem-solving skills. If you are a motivated and detail-oriented individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
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