Customer Service Representative

4 weeks ago


San Juan, National Capital Region, Philippines Focus Support Associates Full time
Job Title: CSR - Inbound Retention Specialist

Are you a people person with excellent communication skills? Do you have a knack for problem-solving and empathy? We're looking for a talented CSR - Inbound Retention Specialist to join our team at Focus Support Associates

About the Role:

We're seeking a highly skilled and motivated individual to provide exceptional customer service and retention support to our clients. As a CSR - Inbound Retention Specialist, you will be responsible for:

  • Providing timely and effective support to customers via phone, email, and chat
  • Resolving customer complaints and concerns in a professional and courteous manner
  • Upselling and cross-selling products and services to customers
  • Collaborating with internal teams to resolve customer issues and improve overall customer experience
Requirements:

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and analytical skills
  • Basic computer skills and proficiency in CRM software
What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity



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