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Unified Communications Engineer
1 week ago
About Acquire BPO
Acquire Asia Pacific Philippines Inc. is a leading global business outsourcer with 8,500+ staff operating out of Class A offices across the Philippines, Australia, the Dominican Republic, and the US. We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across various industries.
Why Join Us:
We're a dynamic and innovative organization that values diversity and inclusivity. Our employees enjoy a range of benefits, including comprehensive HMO packages, paid time off, and performance incentives. We're committed to providing a safe, flexible, and innovative work environment that empowers our employees to succeed.
The Job:
We're seeking a highly skilled Solutions Engineer to join our team. As a Solutions Engineer at RingCentral, you'll be responsible for providing pre-sales technical and sales support for accounts in assigned segments.
Your Key Responsibilities:
- Develop and maintain expert understanding of all RingCentral applications and products.
- Assist SE team with hardware and software lab testing.
- Assist with answering technical questions for SMB sales teams.
- Perform Proof of Concept (POC) onboarding support for SMB opportunities.
- Responsible for continued education on the platform and underlying technologies.
- Present ongoing product training for small business sales teams.
- Transfer industry, technical, and product knowledge to internal and external teams.
- Keep up to date on relevant competitive solutions, products and services.
- Develop advanced system configurations and implementations in response to customer needs and requirements.
- Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and driving development of key features with the product team.
What You'll Need:
- Ability to teach other members of the team and act as a mentor as required.
- Requires an action-oriented individual with a very strong initiative to be successful.
- Willingness to take ownership of accounts and account-related actions.
- Must be able to coordinate across various groups and functional teams.
- Demonstrate ability to implement, drive and track projects.
- Ability to apply solutions, technology and products to a business opportunity.
- RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred.
- Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence.
- Competitive knowledge including solution, technology and product offerings.
- Excellent analytical and problem-solving skills.
- Excellent interpersonal and negotiating skills.
- Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.
- Experience in VoIP network architecture, products, protocols, and solutions a plus.
- Network Design background is a plus, but not required.
- Some understanding of software development technologies is desirable.
- Experience with telecommunications network design, architecture, and support is desirable.
- Strong understanding of VoIP and data networking protocols including: SIP, RTP, HTTP/S, etc.
