Infrastructure Engineer

4 days ago


Manila, National Capital Region, Philippines QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH Full time

This is an exciting opportunity for a motivated and experienced Senior Infrastructure Engineer to join our team at QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH. As a Senior Infrastructure Engineer, you will be responsible for designing, implementing, and maintaining Unified Communications infrastructure solutions as directed by the company. You will work closely with a team of infrastructure specialists and engineers to ensure that services are integrated, delivered, and operated according to QBE policy.

Primary Responsibilities
  1. Work within the Global Unified Communications Team to deliver outcomes for internal users.
  2. Design and implement Unified Communications infrastructure technologies and solutions.
  3. Maintain the security, confidentiality, and integrity of information systems through compliance with relevant legislation and regulations.
  4. Support and troubleshoot unified communications infrastructure technologies and solutions.
Requirements
  1. Bachelor's Degree or equivalent combination of education and work experience.
  2. At least 1 year of experience in Genesys Cloud Administration.
Preferred Knowledge
  1. Working knowledge of fundamental IT concepts, systems, platforms, tools, and technologies.
  2. Working knowledge of Contact Centre systems from ACD routing to IVR/self-service and ancillary systems.


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