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Team Leader

1 week ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time
Job Overview
TASQ Staffing Solutions seeks an experienced Team Leader to manage a team of CSR associates in BPO operations. As a key member of our team, you will be responsible for supervising the day-to-day delivery and performance of your team.

The ideal candidate will have a proven track record of motivating, mentoring, coaching, and grooming teams to achieve exceptional results. You will work closely with our operations managers to obtain necessary resources like training and support for your team's requirements.

Key Responsibilities
  • • Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management, etc.
    • Coach and help develop team members; bridge knowledge gaps and overcome skill and will issues
    • Handle user/customer escalations and formulate actions to resolve any concerns and ownership till resolution
    • Regularly formulate and execute internal and external governance
    • Effectively handle client escalations and formulate actions to resolve any concerns

Requirements
  • • Minimum experience of 4 years with customer service in the BPO/BPM industry
    • Bachelor's degree in any course
    • A minimum of 3 years in the role of a Team Leader – MUST HAVE HANDLED A TEAM OF AGENTS DOING VOICE OR INBOUND CALLS
    • Willingness to work in rotational shifts

Benefits
  • • HMO for Employee and 2 Dependents (On Day 1)
    • Quarterly performance bonus
    • Outstanding career development opportunities
    • 24 Leaves Annually