Team Leader with Healthcare experience
3 weeks ago
Required: Required: 1-2 years of supervisory experienceor 3-4 years of experience as an associate.Excellent knowledge of MS Office and especially 'Excel'.Undergraduate/GraduateSalary: Maximum Basic 45,000 + 2, 000 AllowancePreferred: Min 1 year as Process leader Leads a team of 12- 20 customer service associates and motivates them to achieve the team' SLA. Consistently achieves all KPI's and SLA's set by the clients with strict adherence to Quality parameters. Floorwalks regularly for at least 5 ½ hours per day to supervise, coordinate, and monitor the activities of customer service associates to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing. Strong organizational, planning and analytical skills. Basic arithmetic and statistical skills for analysis of data and generation of reports. Problem solving skills. Handles any escalations that an associate is unable to handle, solves process related queries and handles grievances. Listens to calls and coaches the team to enhance performance. Monitors the calls/chat taken by the associates and provides them feedback. Interacts with the quality team to seek feedback on the team's performance and team quality scores. Conducts monthly and confirmation appraisals for the associates by 7th of each month and provides them feedback. Prioritizes and assigns work to associates and initiate corrective measures to resolve day- to- day work related problems including scheduling or adjusting overtime requirements, break management as necessary. Devises strategies to minimize attrition & absenteeism. Organizes training program for the associates. Interacts with other departments like HR and administration to develop and maintain effective rapport and to resolve issues and inquiries pertaining to policies, statutory compliances and administrativerequirements. Holds team briefing and de- briefings before and after each shift. Organizes weekly team meetings to update the associates on any process changes, quality issues and team SLA and KPIs. Initiates and administers the rewards and recognition program for the team. Organizes the monthly team outings in coordination with the associates and the team members.
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Team Leader
3 weeks ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeQualifications:• Must have at least 3 years of team leader experience in handling a healthcare account in a BPO company• Must be proficient in English• Educational background: At least High School (old curriculum) graduate | SHS Graduate | Associate or Vocational Graduate | College Graduate• We prefer candidates residing in Manila or nearby provinces...
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Operational Excellence Leader
15 hours ago
Taguig, National Capital Region, Philippines Firstsource Full timeAt Firstsource, we are committed to delivering exceptional service and results for our healthcare clients. To achieve this goal, we are seeking an experienced Operations Excellence Leader to oversee our healthcare account operations and lead a team focused on driving performance and improving service outcomes.The Operations Excellence Leader - Healthcare...
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Healthcare Business Development Manager
5 days ago
Taguig, National Capital Region, Philippines GE Healthcare Full timeJob SummaryThe Healthcare Business Development Manager role at GE Healthcare is an excellent opportunity for a business-savvy professional to join our team. In this role, you will be responsible for developing and executing business growth strategies across various regions and industries.Key Responsibilities:Analyze market trends and customer needs to...
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Sales Team Lead
5 days ago
Taguig, National Capital Region, Philippines GE Healthcare Full timeJob OverviewThe Sales Team Lead role at GE Healthcare is an exciting opportunity for a skilled sales professional to join our dynamic team. As a key member of our sales organization, you will be responsible for driving sales growth and expanding our customer base in the healthcare industry.Key Responsibilities:Increase sales revenue by identifying and...
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Leadership Position for Healthcare Team
4 days ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeBecome a Part of Our Dynamic TeamWe are seeking a skilled and experienced Team Leader to join our team at Gratitude Philippines. In this role, you will be responsible for managing a team of professionals, driving revenue growth, and maintaining strong relationships with clients. As a Team Leader, you will play a crucial role in shaping the future of our...
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Registered Nurse for Healthcare BPO
1 week ago
Taguig, National Capital Region, Philippines Access Healthcare Services Full timeRegistered Nurse for Healthcare BPO | Non VoiceCompany: Access Healthcare ServicesLocation: On-site - TaguigExperience: 1-3 YrsEmployment Type: Full-timeJob DescriptionDescriptionCompany DescriptionAccess Healthcare provides business process outsourcing, application services, and robotic process automation tools to healthcare providers worldwide. With 20...
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Coding Team Leader
4 days ago
Taguig, National Capital Region, Philippines Visage Executive Search Full timeJob OverviewWe are seeking a skilled Medical Coding Team Leader to oversee the coding and auditing services of our team. The ideal candidate will have extensive experience in IP DRG coding, PCS coding, and team leadership.
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Team Leader
3 weeks ago
Taguig, National Capital Region, Philippines RecruiterPH Full timeQualification and Competencies RequiredCommunication Skills• Fluency in English speaking and writing• Strongand effectiveverbalandwrittencommunication skills• Good listeningskills• AdvancedskillsinMicrosoftOffice(Word,Excel,and Powerpoint) Technical Skills• Proficient Windows knowledge• Proficient key boarding...
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Senior Team Lead
7 days ago
Taguig, National Capital Region, Philippines Access Healthcare Services Full timeAbout the RoleWe are seeking a highly motivated and experienced Senior Team Lead - Operations to join our team at Access Healthcare Services. As a Senior Team Lead, you will be responsible for leading a team of operations staff, providing guidance and support to ensure the successful delivery of projects.Main ResponsibilitiesLead and manage a team of...
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Healthcare Account Management Supervisor
4 days ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeGratitude Philippines: A Leading Provider of Healthcare SolutionsAs a reputable player in the healthcare industry, we take pride in delivering exceptional services to our clients. Our team of dedicated professionals works tirelessly to ensure that every patient receives top-notch care. If you share our passion for making a difference, join us as a Team...
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Healthcare Team Lead Specialist
2 days ago
Taguig, National Capital Region, Philippines RecruiterPH Full timeJob DescriptionThe Senior Healthcare Operations Manager will be responsible for leading a team of customer service associates in delivering high-quality healthcare services to our clients. The successful candidate will have experience in supervising and motivating teams to achieve key performance indicators (KPIs) and service level agreements (SLAs).
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Healthcare Risk and Quality Manager
16 hours ago
Taguig, National Capital Region, Philippines St. Luke's Medical Center Full timeThe Healthcare Risk and Quality Manager is responsible for leading the Operational Risk Management program at St. Luke's Medical Center. This involves clinical/medical operations and related risks in internal support groups.The successful candidate will work closely with group heads to ensure operational efficiency and engage senior leaders and staff...
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Commercial Sales Expert
5 days ago
Taguig, National Capital Region, Philippines GE Healthcare Full timeAbout the OpportunityThe Commercial Sales Expert role at GE Healthcare is an exciting opportunity for a seasoned sales professional to join our team. In this role, you will be responsible for driving commercial sales growth and expanding our customer base in the healthcare industry.Key Responsibilities:Develop and execute sales strategies to achieve sales...
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Healthcare Support Services Manager
2 days ago
Taguig, National Capital Region, Philippines Firstsource Full timeLeadership OpportunityWe are seeking an experienced Senior Leader to join our Firstsource team as a Healthcare Team Lead. The successful candidate will lead a team of customer service associates and drive business outcomes through effective leadership and strategic decision-making.About the RoleThis role requires a strong understanding of the healthcare...
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Senior Healthcare Account Manager
15 hours ago
Taguig, National Capital Region, Philippines Firstsource Full timeWe are looking for an experienced leader to join our team as a Senior Operations Manager. As a key member of our healthcare account management team, you will be responsible for managing all operational aspects of our healthcare account.The ideal candidate will have a deep understanding of the healthcare industry, excellent leadership skills, and the ability...
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Team Leader
5 days ago
Taguig, National Capital Region, Philippines Sun Life Financial Full timeLocation: Taguig City, National Capital Region (Manila)Time Type: Full timePosted On: Posted 30+ Days AgoJob Requisition ID: JR00095851You are as unique as your background, experience, and point of view. Here, you'll be encouraged, empowered, and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to...
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Team Leader
3 weeks ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeQualifications:● 2-3 years experience in BPO set-up and healthcare is mandated● Excellent written and oral communication skills● Strong knowledge of Excel and other Microsoft tools● Open to undergraduates● Willing to work on a night shift and can start immediately● Strong organizational, planning and analytical skills.● Basic arithmetic and...
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Team Leader
5 days ago
Taguig, National Capital Region, Philippines FactSet Full timeFactSet Taguig, National Capital Region, PhilippinesFactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant access to accurate financial data and analytics around the world. FactSet clients combine hundreds of databases from industry-leading suppliers into a single powerful information system.PROCESS...
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PCS Sales Manager
5 days ago
Taguig, National Capital Region, Philippines GE Healthcare Full timeGE Healthcare PCS Sales Manager in Taguig, PhilippinesJob Description SummaryCustomer facing staff responsible for winning business. Jobs at this level operate with some autonomy but are covered by well-defined Commercial policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet...
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Team Lead Manager
4 days ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeJob Description:At Gratitude Philippines, we are seeking an experienced Team Leader to oversee our healthcare account management team. The successful candidate will have a strong background in leadership and excellent communication skills.About the Role:This is a challenging and rewarding position that requires a highly motivated individual who can lead by...