Quality Improvement Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeCoaching Full time $50,000 - $75,000
Job Summary

As a Quality Coach, you will be responsible for creating and maintaining long-standing relationships with clients by providing exceptional call & email assessments, coaching sessions, reporting, and training suggestions to enhance customer experience.

This role involves conducting quality assessments of sales and service calls & emails, facilitating feedback and coaching sessions, delivering induction and training sessions remotely and in-person, and contributing to training strategy and deliverables.

Key Responsibilities & Duties
  • Conduct quality assessments of sales and service calls & emails
  • Facilitate feedback and coaching sessions with clients
  • Deliver induction and training sessions remotely and in-person
  • Contribute to training strategy and deliverables
  • Build client rapport and identify improvement opportunities
  • Recognize and act on sales opportunities
  • Participate in team meetings and calibration sessions
Required Skills & Qualifications
  • At least 3 years of experience in sales/customer service roles
  • 5+ years of experience in leadership or coaching roles
  • Experience assessing inbound & outbound calls and emails
  • SME business environment experience
  • Exceptional communication skills
  • Adaptable coaching approach to empower diverse learning styles
  • Demonstrated passion for supporting team members and fostering collaboration
  • Strong commitment to integrity in all client interactions and feedback processes
  • Customer-centric work ethic focused on delivering value and satisfaction
  • Proficient in Microsoft Suite
  • Excellent time management skills
  • Own reliable transportation
Why Join Our Team?

Our company is an exciting workplace where you will be surrounded by smart, talented, and motivated professionals who support clients across the globe. We help our clients plan, build, and manage dedicated offshoring teams. Enjoy great perks and benefits such as in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. It's essential for us to help you advance your career by elevating growth strategies and learning opportunities throughout your journey with us.

  • Creative Quality Improvement Specialist

    2 days ago

    Taguig, National Capital Region, Philippines beBeeQuality Full time ₱11,520 - ₱15,360

    Job DescriptionThe Quality Assurance Specialist is responsible for reviewing and improving the quality of creative work produced by our team. This includes assessing designs and artworks to ensure they meet client standards and expectations.Key ResponsibilitiesReview creative output to ensure adherence to quality control standardsIdentify and address quality...

  • Operational Improvement Specialist

    4 days ago

    Taguig, National Capital Region, Philippines beBeeCommodities Full time $1,000,000 - $1,200,000

    Content Specialist Job DescriptionThis is a role that requires planning and implementing deliverables to drive operational improvements within the Production Organization.The ideal candidate will have a strong understanding of Eikon and DataScope suite of products, as well as excellent communication skills.Key Responsibilities:Data quality framework...

  • Quality Improvement Head

    1 week ago

    Taguig, National Capital Region, Philippines Cobden & Carter International Full time ₱104,000 - ₱130,878 per year

    Quality Improvement Head To lead and optimize a high-performing team dedicated to enhancing client service excellence and driving business strategy implementation. The role focuses on managing core functions, fostering process improvements, and developing team capabilities to consistently meet and exceed service standards. This position is responsible for:...

  • Clinical Documentation Improvement Quality Assurance

    1 week ago

    Taguig, National Capital Region, Philippines Shearwater Health Full time ₱100,000 - ₱200,000 per year

    Let your Passion Lead You at the Home of Clinicians with over 5000 employees who have trusted us with their careers Physical Sites: Taguig, Cebu, and PampangaRemote Work Locations: Baguio & Davao Our Clinicians & Associates advocates for better patient care while enjoying these benefits:HMO on Day 1 with 2 Dependents upon regularization. Group Life...

  • Process Improvement Consultant

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeExcellence Full time ₱4,000 - ₱8,000

    Process Excellence SpecialistThis is an exciting opportunity to play a pivotal role in ensuring the highest standards of IT service delivery. As a Process Excellence Specialist, you will be responsible for overseeing and improving IT service delivery processes, driving continuous improvement initiatives, and enhancing service quality.

  • Continuous Improvement Specialist

    1 week ago

    Taguig, National Capital Region, Philippines PM Consulting Full time $60,000 - $80,000 per year

    We are looking for a detail-oriented and experienced Continuous Imrovement Specialist to oversee and improve IT service delivery processes. The role will be responsible for ensuring that IT services meet quality and performance standards, resolving escalations, and driving service improvement initiatives.Key Responsibilities:Monitor and manage IT service...

  • Quality Assurance Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeSpecialist Full time ₱30,000

    Software Quality Assurance SpecialistA software quality assurance specialist plays a vital role in maintaining and improving the quality of software products.Key Responsibilities:Customer Issue Replication: Analyze customer logs, replicate reported errors to understand issues fully.Escalate verified problems to team leads or engineers swiftly.Track and...

  • Quality Assurance Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeAssurance Full time ₱900,000 - ₱1,200,000

    Quality Assurance SpecialistWe are seeking a detail-oriented Quality Assurance Specialist to join our team. This individual will play a critical role in ensuring the highest level of quality in our customer interactions and internal processes.Responsibilities:Conduct thorough evaluations of customer support interactions and internal investigations to...

  • Software Quality Assurance Specialist

    1 week ago

    Taguig, National Capital Region, Philippines beBeeQuality Full time ₱800,000 - ₱1,200,000

    Software Quality Assurance SpecialistWe are seeking a skilled Software Quality Assurance Specialist to join our team. This individual will be responsible for ensuring the quality of our software products, identifying defects, and developing strategies to improve overall quality.Job Responsibilities:Test Strategy and Planning: Define and implement test...

  • Quality Assurance Specialist

    2 days ago

    Taguig, National Capital Region, Philippines beBeeSoftware Full time ₱4,500 - ₱8,500

    Software Quality Assurance SpecialistWe are seeking a skilled Software Quality Assurance Specialist to join our team. The ideal candidate will have a solid understanding of software development methodologies and be able to identify areas for improvement.The successful candidate will develop and execute test plans, conduct manual tests, analyze defects, and...