Operational Improvement Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeCommodities Full time $1,000,000 - $1,200,000
Content Specialist Job Description

This is a role that requires planning and implementing deliverables to drive operational improvements within the Production Organization.

The ideal candidate will have a strong understanding of Eikon and DataScope suite of products, as well as excellent communication skills.

Key Responsibilities:

  • Data quality framework projects, audits, and time series improvement plans for Commodities pricing operations.
  • Drive Page Express improvements and help Product Managers on Page Express Roadmap.
  • Work closely on operational improvements like MOW/SOP checks, DSM checks, Idoc checks, etc.
  • Partner with Team Leaders by representing on Standard Problem Management forums (DCC/Escalations/Service Alerts/SF's) and advising changes/improvements in day-to-day processes to avoid recurrence on any Service-Related issues.
  • Supports Service Desk at the time of Incidents, Data Recovery, Service Cloud Cases, and Service Communication to clients.
  • Support and complete the CE roadmap to demonstrate a reduction in the number of manual processes in the production area and quality issues by improving workflow and automating existing processes where possible.
  • Lead all testing, migration, and upgrades impacting Production by ensuring the change plan is signed off and adhered to by the analyst.
  • Ensure all CEs handed into live environment are fit as per delivery standards and maintenance and no rework post handovers. This should include sanity checks done on the new content, and other strategic datasets on boarded have reliable MOW/workflow in place.
  • Conduct effective succession planning and development plans to ensure knowledge transfer is in place for seeking Production specialists - Knowledge sharing.
  • Work with Managers and engage with Strategic Clients such as British Petroleum, Gasterra, Noveus Energy, Shell, BOCI, Morgan Stanley, and Sunoco to ensure any VoC/issues raised are resolved with adequate communication at both ends.
  • Engage and participate in Horizontal & Monthly Business calls to ensure we raise any Production issues/achievements highlighted in these forums.
  • Collaborate with Front Line Specialists and engage with account managers to drive satisfactory customer experience.
  • Lead and deliver DQF and content and process improvements enhancements for existing content.
  • Partner with Product Owner in various workstreams on CTP initiative.

Required Skills and Qualifications:

  • Bachelor's degree or equivalent experience.
  • Excellent interpersonal and communication skills.
  • Knowledge on Commodities Content, Page Express, DSS, and Elektron Migrations.
  • Knowledge on Tools like GEDA/FMS, NDA, Datastream, and DSS.
  • Highly customer-centric with passion for high-quality output and delighting customers.

Benefits:

  • LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.

About Our Organization:

We value diversity, equity, and inclusion and are committed to providing a workplace where everyone feels valued and empowered to contribute their best work.

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