Service Quality Improvement Manager

Chubb, a leading insurance provider, seeks an experienced Service Desk Quality Improvement Specialist to enhance the quality of support provided by our Service Desk team.About the Role:Conduct regular quality assurance assessments of service desk ticket resolutions, live calls, and chat interactions to ensure compliance with quality standards.Identify trends...

Company Overview:IGT Solutions is a leading outsourcing and offshoring consulting firm that provides innovative solutions to clients worldwide. We are committed to delivering exceptional quality and service to our customers.Job Function:This Customer Service and Quality Improvement Professional role will focus on improving customer satisfaction and quality...

Direct message the job poster from Jardine Service CentreConnecting Top Talent with Leading OpportunitiesJardine Service Centre Philippines is an organization fully owned by Jardine Matheson Group which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in 1832. JSC is responsible for providing back-office...

About Jardine Service CentreCompany OverviewJardine Service Centre Philippines is a leading organization in the region, founded in 1832. We are fully owned by Jardine Matheson Group, a diversified Asian-based group with extensive experience in the area. Our primary focus is on providing back-office support to the business units of Jardine Group by...

Job Overview:The Senior Quality Assurance Expert will play a critical role in shaping the quality assurance strategy and direction for E-Solutions IT Services. This position involves leading the development and implementation of quality improvement initiatives, monitoring customer interactions, and analyzing data to drive business outcomes.Main...

Job Description:As a Delivery Excellence Head, you will oversee the successful delivery of services or products, ensuring high-quality standards, optimizing delivery processes, and enhancing customer satisfaction. This role focuses on aligning project delivery with business goals, managing delivery teams, and maintaining best practices for project...

Key ResponsibilitiesSupervise, coach, and mentor a team of customer service representatives to achieve performance targets.Monitor team productivity, quality, and adherence to company policies and procedures.Analyze performance metrics and implement strategies to improve efficiency and customer satisfaction.Handle escalations, resolve customer concerns, and...

About the PositionThis is a fantastic opportunity for an experienced Global Business Services Finance Leader to join our team at Jardine Service Centre Philippines.The successful candidate will have a strong background in finance operations, with experience in leading teams and driving process improvements. Key responsibilities will include developing and...

About the RoleWe are seeking a highly skilled Patient Care Compliance Officer to join our team at Home Healthlink.Key Accountabilities:Ensure adherence to national and local regulatory requirements through regular audits and reviews.Educate clinical service staff on quality assurance standards, patient safety initiatives, and best practices.Collaborate with...

Chubb Mandaluyong, National Capital Region, PhilippinesQuality Analyst – Service DeskPosition: Quality Analyst – Service DeskReports to: Quality Analyst Team LeadDepartment: Global Service DeskJob Summary:The Quality Analyst for the Service Desk will be responsible for monitoring, analyzing, and improving the quality of support provided by the Service...

About Precision Foundry of the Philippines, Inc.Precision Foundry of the Philippines, Inc. has been a leader in precision investment castings since 1995. We serve a diverse range of industries and are committed to delivering high-quality products.We are currently looking for a highly experienced Senior Quality Assurance Manager to join our team. The...

Job Description:The Service Quality Manager will oversee the delivery of high-quality services to new businesses, ensuring timely and efficient service provision. This role involves managing technical specialists, directing employees on daily tasks, and developing policies to enhance productivity and quality.Key Responsibilities:Ensure quality & on-time...

About the RoleThis is a fantastic opportunity for an experienced Senior Finance Manager Lead to join our Global Business Services team at Jardine Service Centre Philippines.The successful candidate will have a strong background in finance operations, with experience in leading teams and driving process improvements. Key responsibilities will include...

SuperStaff is seeking a Quality Improvement Professional to drive excellence across our operations. As a trusted advisor, you'll work closely with our leadership team to develop and implement strategic initiatives aimed at improving quality and efficiency.Your responsibilities will include conducting quality audits, identifying areas for improvement, and...

Sales Quality Analyst PositionWe are looking for highly skilled Sales Quality Analysts to work with our team in Mandaluyong City.This is an onsite role that follows a shifting schedule. The salary is up to 50K depending on experience and interview results.Minimum Requirement: At least 3 years of Quality Analyst experience is required.Requirements:Minimum of...

We are seeking a highly motivated individual to join our team as a Quality Assurance and Risk Manager.Main ResponsibilitiesAchieve operational excellence through effective auditingDevelop and implement controls to ensure quality assurance and risk managementMonitor and analyze audit findings, making recommendations for process improvementsPrepare reports on...

Key Responsibilities:The successful candidate will be responsible for performing regular quality assurance reviews, providing coaching to the Operations Team, and identifying gaps and weaknesses within operational processes.Perform regular quality assurance reviews to ensure adherence to internal policies, procedures, and regulatory requirementsProvide...

We are seeking a highly skilled Pharmaceutical Quality Manager to join our team at Ulssi. The successful candidate will be responsible for developing and implementing quality and compliance strategies that meet regulatory requirements and ensure excellent customer satisfaction. About the Role:This role will involve conducting regular audits and inspections...

We aim to deliver exceptional IT services to our internal customers while promoting a culture of innovation and continuous improvement.Job PositionThe Senior Service Desk Analyst will be responsible for managing all aspects of IT support and ensuring smooth operations of the IT infrastructure.This role requires a versatile individual capable of independently...

Performance Improvement Analyst - Sales Quality FocusGo-Get Data Consultancy is seeking a talented Performance Improvement Analyst to focus on enhancing sales quality.This is an exciting opportunity to work with a dynamic team and contribute to the company's growth.About the RoleAnalyze data to identify areas for improvement.Develop and implement strategies...