Senior Operations Coordinator

10 hours ago

Province of Palawan, Mimaropa, Philippines beBeeOperations Full time $60,000 - $80,000
Operational Excellence Specialist Job Description

This is a key member of the Customer Success department, supporting the operational foundation of a newly unified and growing team. The successful candidate will have strong analytical and problem-solving skills, along with a collaborative mindset.

The role involves designing, implementing, and continuously improving operational tools, processes, and reports to enable consistent and scalable delivery operations within the Customer Success department.

Main Responsibilities
  • Process Improvement: Identify operational bottlenecks and inefficiencies within the Delivery team and contribute to the development of standardized solutions in collaboration with cross-functional stakeholders.
  • Automation and Reporting: Maintain and improve automations, trackers, and templates that act as control points for core processes, ensuring accuracy and alignment with business goals.
  • Stakeholder Coordination: Coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  • Data Analysis: Conduct data analysis and contribute to reporting and insights that support operational decision-making and performance visibility.
Required Skills and Qualifications
  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3–5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS, consulting, or service-oriented environment.
  • Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.
  • Self-motivated, proactive and adaptable, able to manage multiple priorities in a dynamic environment.
Benefits

This role offers the opportunity to work in a fast-paced, dynamic environment with a talented team of professionals. You will have the chance to make a significant impact on the company's operational efficiency and contribute to its growth and success.

Preferred Skills
  • Familiarity with delivery methodologies such as Agile, Waterfall, or hybrid models.
  • Experience with Jira, Confluence or similar tooling.

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