Service Quality Expert

3 weeks ago


Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

Key Responsibilities

As a Service Quality Expert at TASQ Staffing Solutions, you will be responsible for executing transaction and call monitoring in line with the agreed service quality plan. Your key responsibilities will include providing coaching and feedback to agents, performing Root Cause Analyses and reporting findings to Operations to develop actions for mitigation.

Key Requirements

To be successful in this role, you will need a Bachelor's degree in any field and 2-3 years of prior work experience. Experience working in the BPO Industry is an advantage. You will also need the ability to work collaboratively and effectively in remote environments, an eye for details and analytical ability, and a collaborative partnership with other teams to bring about synergies.



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