Expert IT Service Manager
1 month ago
We are seeking a highly skilled and experienced Expert IT Service Manager to join our team at RCX Philippines.
The successful candidate will be responsible for managing all technical and non-technical issues related to services, ensuring seamless communication with customers and local providers.
Key Responsibilities:
- Collaborate with a team of Network Engineers to achieve common goals
- Act as a first-line support person for internal and external parties
- Oversee Network & Data Communication Systems
- Promote Customer Excellence through internal/external customer engagement and relationship management
- Develop and maintain excellent knowledge of customer service processes
- Utilize expertise in ITIL Framework
Requirements:
- At least 5 years of experience in IT/Telecommunications
- Bachelor's Degree in Computer Engineering/Science, Information Technology, Electronics, and Communications Engineering or equivalent
- Fluency in Japanese and English (Verbal and written) - N1/Native level
- Thorough understanding of Routing and switching, SD-wan, and cloud concepts
- Integrity Monitoring and Management, Two-Factor
- Excellent communication skills, very good verbal and written English skills
- Project management skills
- Self-motivated with the ability to perform under tight deadlines and high pressure
Benefits:
Our company offers a competitive salary range of $80,000 - $120,000, with a hybrid work arrangement that includes 4 days of work from home and 1 day onsite per week. We prioritize employee well-being and provide opportunities for professional growth and development.
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