Expert IT Service Manager

1 month ago


Taguig, National Capital Region, Philippines RCX Philippines Full time
Job Description

We are seeking a highly skilled and experienced Expert IT Service Manager to join our team at RCX Philippines.

The successful candidate will be responsible for managing all technical and non-technical issues related to services, ensuring seamless communication with customers and local providers.

Key Responsibilities:

  • Collaborate with a team of Network Engineers to achieve common goals
  • Act as a first-line support person for internal and external parties
  • Oversee Network & Data Communication Systems
  • Promote Customer Excellence through internal/external customer engagement and relationship management
  • Develop and maintain excellent knowledge of customer service processes
  • Utilize expertise in ITIL Framework

Requirements:

  • At least 5 years of experience in IT/Telecommunications
  • Bachelor's Degree in Computer Engineering/Science, Information Technology, Electronics, and Communications Engineering or equivalent
  • Fluency in Japanese and English (Verbal and written) - N1/Native level
  • Thorough understanding of Routing and switching, SD-wan, and cloud concepts
  • Integrity Monitoring and Management, Two-Factor
  • Excellent communication skills, very good verbal and written English skills
  • Project management skills
  • Self-motivated with the ability to perform under tight deadlines and high pressure

Benefits:

Our company offers a competitive salary range of $80,000 - $120,000, with a hybrid work arrangement that includes 4 days of work from home and 1 day onsite per week. We prioritize employee well-being and provide opportunities for professional growth and development.



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